AB

FAQs

Rating tablekeyboard_arrow_down

Category Hover on each category to see a description of it. eC
Ages
0-5
E
Ages
6-9
E10+
Ages
10-12
T
Ages
13-15
T16
Ages
16-17
M18+
Ages
18-20
AO
Ages
21+
Computer Security
Sites that help remove Viruses, Malware, & Spyware
done done done done done done done
Kid Friendy
Contains site specifically 100% suitable for kids
done done done done done done done
Pets
Sites about all topics concerning pets: description, raise, food, looks, fairs, favorite pet stories and so on.
done done done done done done done
Gardening
Gardening sites
done done done done done done done
Gaming
Game related sites
done done done done done done done
Kids Time Wasting
Sites kids often waste time on
done done done done done done done
Science
Sites of institutions as well as of amateurs about all topics of astronomy.
done done done done done done done
Translation done done done done done done done
Education
Home pages of schools, colleges and universities.
done done done done done done done
Weather
Weather news sites and weather related
clear done done done done done done
Books & Magazines clear done done done done done done
Entertainment
Sites that promote movies, books, magazine, humor
clear done done done done done done
Home
Sites about home repair
clear done done done done done done
Search
Collection of seach engines and directory sites.
clear done done done done done done
Streaming
Sites with audio or video downloads
clear done done done done done done
URL Shortener
Domains that offer url shortening service.
clear done done done done done done
Humor
Humorous pages, comic strips, funny stories, everything which makes people laugh.
clear done done done done done done
Ringtones
Sites that offer the download of ringtones or present other informations about ringtones.
clear done done done done done done
Cooking
Sites concering food and food preparation.
clear clear done done done done done
Government
Sites belonging to the goverment of a country, county or city.
clear clear done done done done done
Health & Beauty
Sites about hygiene and other personal grooming related stuff
clear clear done done done done done
Hunting clear clear done done done done done
News
Sites presenting news. Homepages from newspapers, magazines and journals as well as some blogs.
clear clear done done done done done
Religion
Sites promoting religion
clear clear done done done done done
Shopping
Shopping sites
clear clear done done done done done
Sports
All sport sites
clear clear done done done done done
Celebrity
News, Information, and Gossip about Celebrities
clear clear done done done done done
Cellphones
Stuff for mobile/cell phones
clear clear done done done done done
Email
Webmail and email sites
clear clear done done done done done
Military
Sites of military facilites or related to the armed forces.
clear clear done done done done done
Social Media
Social Media sites
clear clear done done done done done
Travel
Sites with information about foreign countries, travel companies, travel fares, accomondations and everything else that has to do with travel including travel blogs.
clear clear done done done done done
Childcare
Sites to do with childcare
clear clear clear done done done done
ISP
Home pages of Internet Service Providers. Site of companies offering webspace only are now being added, too.
clear clear clear done done done done
Vehicles
All around motorcycles. Included are vendor sites, resellers, fan and hobby pages as well as and suppliers. Scooters included.
clear clear clear done done done done
Chat
Sites for realtime chatting and instant messaging. Everything that is not realtime is included in -> forum.
clear clear clear done done done done
Job Search
Portals for job offers and job seekers as well as the career and work-for-us pages of companies.
clear clear clear done done done done
Weapons
Sites offering all kinds of weapons or accessories for weapons: Firearms, knifes, swords, bows,... . Armory shops are included as well as sites holding general information about arms (manufacturing, usage).
clear clear clear done done done done
Auctions
Online auction sites
clear clear clear done done done done
Blog
Journal/Diary websites
clear clear clear done done done done
Food
Sites of restaurants as well as restaurant descriptions and comentaries.
clear clear clear done done done done
Real Estate
Sites about all types of realestate, bying and selling homes, finding appartments for rent and selling.
clear clear clear done done done done
Web Hosting
Websites that offer free hosting services.
clear clear clear done done done done
Divination
All sites about astrology, horoscopes, numerology, palm reading and so on; sites that offer services to forsay the future.
clear clear clear clear done done done
Finance
Sites about finance.
clear clear clear clear done done done
Medical
Sites of hospitals and medical facilities.
clear clear clear clear done done done
Bitcoin clear clear clear clear done done done
Contraception
Information about contraception
clear clear clear clear done done done
Feminism
Feminism related websites.
clear clear clear clear done done done
Sect
Satanic or blasphemous sites offensive to religious beliefs
clear clear clear clear done done done
Sex Education
Sites explaining the biological functions of the body concerning sexuality as well as sexual health; this, too, covers sites for teenagers with questions about firstlove, first sex, and subjects related to this topics. This category does not cover porn.
clear clear clear clear done done done
Abortion
Abortion information excluding when related to religion
clear clear clear clear clear done done
Dating
Sites about dating
clear clear clear clear clear done done
Gambling
Gambling sites including stocks and shares
clear clear clear clear clear done done
MarketingWare
Sites about marketing products
clear clear clear clear clear done done
Modeling
Model agency, model and supermodel fan pages and other model sites presenting model photos. No porn pictures.
clear clear clear clear clear done done
Images
Image hosting sites, websites specifically for hosting images.
clear clear clear clear clear done done
Drugs
Sites offering drugs or explain how to make drugs (legal and non legal). Covers tabacco as well as viagra and similar substances.
clear clear clear clear clear done done
Hacking
Sites with information and discussions about security weaknesses and how to exploit them. Sites offering exploits are listed as well as sites distributing programs that help to find security leaks.
clear clear clear clear clear done done
Advertisement
All about advertising: This includes sites offering banners and banner creation as well as sites delivering banners to be shown in webpages. Advertising companies are listed, too.
clear clear clear clear clear done done
Downloads
This covers mostly filesharing, p2p and torrent sites. Other download sites (for software, wallpapers, ..) are included as well.
clear clear clear clear clear done done
File Hosting
Sites to do with filehosting
clear clear clear clear clear done done
Lingerie
Sites selling and presenting sexy lingerie or lingerie in a sexy manner.
clear clear clear clear clear done done
Tobacoo & Alcohol
Sites of breweries, wineries and destilleries. This category also covers sites that explain howto make beer, wines and spirits.
clear clear clear clear clear clear done
Adult
Sites containing adult material such as swearing but not porn
clear clear clear clear clear clear done
Racism
Domains hosting racist & bigoted anti ethnic content.
clear clear clear clear clear clear done
Manga clear clear clear clear clear clear done
Agressive
Sites of obvious aggressive content. This coveres hate speech and all kinds of racism.
clear clear clear clear clear clear clear
DynamicDNS
Domains hosting free dynamic dns service.
clear clear clear clear clear clear clear
French Education
Sites to do with french education
clear clear clear clear clear clear clear
Illegal
Websites known to, or suspected to be, hosting unlawful content.
clear clear clear clear clear clear clear
Malicious
Sites with dialers such as those for pornography or trojans
clear clear clear clear clear clear clear
Nudity
Sites that contain nude pictures and/or promote a nude lifestyle
clear clear clear clear clear clear clear
Pornography
Sites about all kinds of sexual content ranging from bare bosoms to hardcore porn and sm.
clear clear clear clear clear clear clear
Proxy
Sites with proxies to bypass filters
clear clear clear clear clear clear clear
Reaffected clear clear clear clear clear clear clear
Remote Control
Sites that provice remote control services for your computer
clear clear clear clear clear clear clear
Scam
Sites that lure with free of charge services but then give you a costly abbonement (written somewhere in tiny letters nearly unreadable).
clear clear clear clear clear clear clear
Unavailable
Unavailable sites
clear clear clear clear clear clear clear
Unknown
Malicious, pornography, ads, trackers, dating, piracy & proxies.
clear clear clear clear clear clear clear
Violence
Sites containing violence
clear clear clear clear clear clear clear
VPN
This category covers sites providing vpn services to the public. The focus is on vpn sites used to hide the origin of the traffiic like tor nodes. The category does not include company vpn accesses.
clear clear clear clear clear clear clear

Generalkeyboard_arrow_down

  1. What is HERO?
    HERO is a software suite that can run on multiple device types, including smartphones, tablets, and computers (computers coming spring, 2017). The suite includes HERO, a customizable internet filter, and SHIELD, the browser that works with HERO. See the Features category for a full list of product features.
  2. Is HERO Hardware or Software?
    HERO is software the runs on most computers, tablets and smartphones. We are planning on adding a home router in 2017.
  3. Do you provide support?
    Yes, we do provide support with your HERO Subscription: Support Email.
  4. What hours do you provide support?
    Our Call Center is open from 8am – 3am EST Monday-Saturday.

Compatibilitykeyboard_arrow_down

  1. Does HERO Support Windows?
    COMING SOON, HERO will run on any device running Windows 7 and up.
  2. Does HERO Support Android?
    Yes, HERO will run on any device running Android 5.0 and up.
  3. Does HERO Support iOS?
    Yes, HERO supports iOS version 9.2 and up.
  4. Does HERO Support Mac?
    COMING SOON, HERO supports OS X 10.10 and up.
  5. What browsers does HERO support on Mac and Windows computers?
    Chrome, FireFox, Safari, Internet Explorer, and Microsoft Edge.

Purchasingkeyboard_arrow_down

  1. Is HERO a Subscription or a Single purchase?
    HERO is a subscription service. You can pay monthly or annually.
  2. How much does HERO cost?
    A single license of HERO costs $2.00 per month. You will need one license per device you install HERO and Shield on. For instance, if you choose to install HERO on two smartphones and a computer you will need 3 licenses. An annual subscription offers a discount over a monthly subscription.
  3. How do I purchase HERO?
    You can sign up for HERO and purchase licenses at https://hero.fullarmorsys.com/ and click on the REGISTER NOW button on the top right hand corner to register for an account. You will need approximately 10-15 minutes, and credit card information to complete your inital registration and account setup.
  4. What do I search for in the App Store and Play Store to find the apps?
    Searching for Full Armor Systems HERO and Full Armor Systems Shield in the app stores will locate the apps in the search results. There are also download links on the home page or under Trials/New Account below.
  5. How do I add my devices to my HERO account?
    Once you have purchased the necessary licenses, you need to download the HERO app on each smartphone, tablet, or computer. Then, login to your HERO account on each device and assign the family member who will be using that device.

Featureskeyboard_arrow_down

  1. I noticed that some features are missing from the browser, like Sync or Private browsing. Why?
    In the interest of making a safer browsing experience, incognito browsing and browser sync have been disabled.
  2. What features does HERO have?
    You can see the features on our website: Click Here.
  3. Can you filter YouTube videos?
    No we cannot. YouTube has it's own filter and does not allow outside filters to be used on its site. HERO has the option to block the YouTube app and website completely.

What We Can't Dokeyboard_arrow_down

  1. Do you support Netflix?
    No. We cannot monitor or manage your Netflix account.
  2. Can you filter email?
    No. We cannot monitor or manage email accounts.

Trials/New Accountskeyboard_arrow_down

  1. Do you offer Free Trials
    Yes. When you sign up for HERO you will automatically receive a 14 day free trial.
  2. Why do we need billing information for a trial?
    We ask for your payment information to reduce fraud and provide a seamless subscription experience. Your account will automatically start 2 weeks from signup. You can cancel anytime before then to avoid being charged, and we’ll send you an email reminder 3 days before your subscription starts.
  3. Where do I get the Android apps from?
    The Android apps can be downloaded from the Google Play Store: HERO and Shield.
  4. Where do I get the iOS apps from?
    The iOS apps can be downloaded from the App Store: HERO and Shield.
  5. I am having trouble. Can I get help with my intial setup over the phone?
    Yes, you can schedule a time for one of our agents to assist you with your setup over the phone: Click to Schedule.

Functionalitykeyboard_arrow_down

  1. When I try to run Shield on my mobile device, it asks me to run HERO. What do I do?
    Our mobile software uses two parts. HERO is the brain of the software. HERO contains your account information as well as your customized browsing and apps settings. Shield is our browser that allows for a safe browsing experience. You will need to set up the HERO app before you can run Shield properly.
  2. I can’t go to a website I am normally allowed to visit. Why not and how do I get access?
    We have set some default sites to be blocked. If you have a website you want access to, you can enable it in the admin panel on our website: Click Here.
  3. How do I get access to a blocked site?
    If you have a website that you need access to, you can enable it in your accounts dashboard. You will need to sign into your account on our website: Login Here.
  4. How do I set up the HERO app on Android?
    Setting up HERO on Android is easy! Here's a step by step guide: Android Setup Guide.
  5. How do I set up the HERO app on iOS?
    Setting up HERO on iOS is easy! Here's a step by step guide: iOS Setup Guide.
  6. How can I change the what my family members are allowed to see or add websites to a whitelist? (What is a whitelist?)
    A whitelist is a list of websites that you want to allow access to. You can customize this list at any time from the admin control panel on our website. To edit the whitelist, login to the main site Login Here.
  7. Can I control my child’s permissions from my app?
    Yes. You can either edit their permissions from your account on the computer or the app on your device. You must be logged in as an adminstrator in order to change permissions,
  8. How can I have more control over my child's iPhone or iPad?
    Apple has included a number of controls for parents to monitor their child's devices. You can enable these controls on the device itself using this guide.
  9. Can I get alerts regarding my child’s online activity?
    The HERO app has notifications that can be sent to your phone. Text messages will be available in the future.
  10. I do not see the correct location for my child on the map? Why?
    HERO requests the location of devices every 15 minutes, so it may show old data until it makes a new request.
  11. My child plays a lot of video games. Can I control how long he plays games on his phone?
    This, along with console and PC gaming, will be in a future update.
  12. My child got a new phone for their birthday. Can I take off the old phone and add the new one?
    Yes! You can add and remove devices from the adminstrator control panel on the main website.
  13. Can I update my payment information in the app?
    No. All payment information must be maintained through our website.

Troubleshootingkeyboard_arrow_down

  1. I did not get a confirmation code. Where is it?
    Your email provider may have place it in your spam folder be sure to check there. If it appears you do not have it at all it may have been blocked entirely and you will need to enable emails to be recieved from fullarmorsys.com in your email settings. Once enabled register again and using the new code sent to your inbox.
  2. Where did Safari go on my iOS device (iPhone, iPad).
    To provide a safer more manageable browsing experience for users upon installing HERO the Safari app was hidden from the device. If you need access Safari on your device contact customer support for assistance.
  3. I keep getting geofence notifications. How can I stop this?
    Creating a small geofence can cause notifications to be sent more frequently as devices tend to move within the area often and can move outside the specified area. Make sure that the geofence is larger than the location that you wish to monitor to avoid large numbers of notifications.
  4. How do I reset my password?
    To reset your password: Click Here.
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